Frequently Asked Questions - StarWeb

If the answers here do not cover your problem, please call the helpdesk at 713-880-6600.

Login Information

• Enter your Enterprise provided User Id and Password to log on to StarWeb.
• Please note that it is NOT necessary to enter "dmz2\" anymore with your User Id.

Java Virtual Machine TroubleShooting and Install Link...

Starweb Troubleshooting for Commonly Reported Problems...

Instructions on logging to Starweb-Citrix application.

Minimum System Requirements

• Windows 95/98 or Windows NT 4.0 SP4
• Pentium 166 MHz PC (or faster recommended to reduce processing time)
• 64 MB of RAM
• 800 x 600 screen resolution
• 100 MB of free hard drive space
• Internet connection (56K or higher recommended)
• Network Requirements (for customers behind a corporate firewall)

Recommended System Requirements

• Windows XP/2000 or Windows NT 4.0 SP4
• Pentium 733 MHz PC
• 256MB of RAM
• 800 x 600 screen resolution (32K+ colors)
• 1 GB of free hard drive space
• Direct Internet connection

Internet Explorer

Minimum version of Microsoft Internet Explorer 4.01 Service Pack 2 or greater (Version 4.72.3612.1713) and minimum Java VM build of 4.79.0.2424. The graphic below is displayed if you go to Help and About Internet Explorer from an IE 4.01 Service Pack 1 browser. For the most recent version please visit Microsoft's website. We recommend you upgrade to your browser to the most recent version of Internet Explorer (6.0) to take advantage of the advanced caching and speed improvements over previous browser versions.

Below is a listing of the different versions of Internet Explorer 4, 5 and 6.